Cancellation & Refund Policy
All reservations may be rescheduled, subject to availability.
For cancellations, refunds are issued according to the following schedule:
More than 72 hours before the scheduled service: 90% refund (10% cancellation and refund processing fee).
Between 12 and 72 hours before the scheduled service: 80% refund (20% cancellation and refund processing fee).
12 hours or less before the scheduled service: 50% refund (50% cancellation and refund processing fee).
No-Show Policy
No refunds will be issued for no-shows when the customer fails to appear at the scheduled pickup location and has not contacted PVDrivers to report a delay, request a schedule change, or communicate any other issue affecting the service.
Refunds, when applicable, will be processed by PVDrivers within a maximum of 72 hours after the cancellation is confirmed. The time it takes for the refunded amount to appear in your account may vary depending on your payment method and your bank or payment provider.
